Why most customers leave in the first 30 days (and how yours won't)
Sign-ups look good… then week two goes quiet. It's not your product. It's the missing activation moment and the rhythm that gets them there. We'll install both in 90 days—scripts, cadence, and a simple command board your team actually uses.
You're not broken. Your process is.
Every quarter starts the same: a rush of new customers, an excited kickoff, and then the silent dip. Follow-ups slip. First wins take too long. Your team is kind but reactive. By the time someone says "let me help," the cancellation email is already written.
Most teams don't have a churn problem. They have a cadence problem. Give customers one clear path to activation, run the same four touches for four weeks, and churn collapses.
Four honest touches, run the same way, every time
We help you install a repeatable 4-in-4 engagement loop—four simple touches across four weeks—supported by a lightweight command board and a small KPI lens. In 90 days, your team will run the cadence without us: faster activations, steadier engagement, cleaner saves, and proof you can use in sales.
Week 1: Listen & Map
Short discovery → goal → a 30-day map they can believe in. Book the next touch on the call.
Success = next step scheduled.
Week 2: Belonging
Warm intro to community or office hours. Ask for one tiny contribution—a question, a win, a share.
Success = first contribution.
Week 3: Activation
Set a winnable task that proves value. Do it together or schedule it. Celebrate.
Success = first value felt.
Week 4: Proof & Next Step
Reflect progress, share a matching success story, set the 90-day plan, ask for one referral.
Success = plan + proof.
The quiet system behind the calm
Command Board
One shared place to see Week-1–4 tasks, owners, and due dates—plus gentle automations so nothing slips.
KPI Lens (only the ones that matter)
Time-to-First-Value, weekly streaks, CSAT, saved cancellations, referrals—visible at a glance.
Light Stack Setup
Reminders and simple pipelines in Go High Level, tidy Drive folders for assets, calendar templates—minimal change, maximum clarity.
Scripts & Templates
Discovery, reminder SMS, "let me help" save flow, referral ask, #wins prompts—written to be said out loud.
Team Training & Handoff
We model the calls, your team shadows, then leads. By Day 90, they own it—and it feels normal.
Proof Pack
2 fresh testimonials, 5 logged wins, and 1 clean case study you can use in sales.
What repeats after we leave
90-Day Rollout—friendly timeline
Build
Command board live, scripts loaded, reminders wired, mind map created, first calls modeled.
Run
Week-1 calls roll, community cadence starts, activation criteria confirmed.
Steady
Weeks 2–4 run clean, saves get faster, the KPIs tell the story.
Prove & Handoff
Testimonials captured, case study drafted, playbook finalized—your team owns it.
Pricing & Path—low-friction next step
Customer Success Rollout
or 3 × $5,000
- Custom Monday.com dashboard with full automation
- KPI framework & Looker Studio dashboards
- Complete tech stack setup (GHL, Drive, Calendar)
- All scripts, templates, and workflows
- Team training & live support during rollout
- Complete runbook, case study & testimonials
- Full ownership & handoff by Day 90
We'll confirm fit, map your first 30 days, and hold your start date.
Customers rarely leave because they're "bad customers"
They leave because no one showed them a path. Give them a path. Give your team a rhythm. We'll help you install both—once—and keep them forever.
Book Discovery Call